jilione Privacy Policy

Introduction

jilione ("we," "us," "our") operates the online casino and sports betting platform accessible at jilione.vip. We are committed to protecting the privacy and personal data of every Filipino player who uses our Platform. This Privacy Policy describes what personal information we collect, why we collect it, how we use and protect it, and what rights you have over your own data.

This Policy applies to all jilione account holders, visitors to the jilione website, and anyone who interacts with our Platform — whether you're logging in from Manila, Cebu, Davao, Quezon City, or any other part of the Philippines. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy is issued in compliance with Republic Act 10173, the Data Privacy Act of 2012 (PDPA), its implementing rules and regulations, and the applicable regulations of the National Privacy Commission (NPC) of the Philippines.

Data Controller

For the purposes of the PDPA and applicable data protection law, jilione is the data controller responsible for the personal data of players registered on the Platform. Our designated Data Protection Officer (DPO) can be contacted at [email protected] (plain text — not a clickable link) with the subject line "Privacy / DPO Inquiry."

All data subject rights requests, privacy complaints, and data breach notifications directed to jilione should be addressed to the DPO at the contact above. jilione will acknowledge receipt of rights requests within five (5) business days and respond substantively within thirty (30) days.

Personal Data We Collect

jilione collects personal data that is necessary for the lawful operation of an online gaming platform and for compliance with applicable regulations, including anti-money laundering (AML) and PAGCOR compliance requirements. The categories of data we collect include:

jilione collects data directly from you (during registration, KYC, and platform use) and automatically (via cookies and server logs). We do not collect sensitive personal data (as defined under the PDPA, e.g., health data, biometrics, political opinions) except where required for responsible gaming monitoring or age verification.

How We Use Your Personal Data

1. Account Management. To create, maintain, and administer your jilione Account, including login authentication, wallet management, and communication of account-related notices.
2. Transaction Processing. To process deposits via GCash, Maya, BPI, BDO, and other payment methods, and to process withdrawal requests to your registered payment method.
3. Identity Verification (KYC). To verify your identity and age (21+) in compliance with PAGCOR requirements and Philippine AML regulations before processing withdrawals or as required during account review.
4. Fraud Prevention & Security. To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized access, and other prohibited conduct on the Platform.
5. Responsible Gaming. To monitor gaming behavior for signs of problem gambling, enforce deposit limits and self-exclusion requests, and comply with responsible gaming obligations under applicable regulations.
6. Platform Improvement. To analyze usage patterns, game popularity, and player preferences in order to improve the jilione Platform experience for Filipino players.
7. Customer Support. To respond to inquiries, resolve disputes, and provide technical assistance through the jilione support team.
8. Legal Compliance. To comply with applicable Philippine law, PAGCOR regulatory requirements, NPC directives, Anti-Money Laundering Act (AMLA) obligations, and court or regulatory orders.
9. Marketing Communications. To send promotional offers, bonus notifications, and platform updates to players who have consented to receive such communications. You may withdraw marketing consent at any time by contacting support.

Legal Basis for Processing

Under the PDPA, jilione processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between jilione and you (the jilione Terms & Conditions), including account management and transaction processing.
• Legal Obligation: Processing required to comply with Philippine law, PAGCOR regulations, AMLA, and NPC directives, including KYC and AML monitoring.
• Legitimate Interest: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and certain non-essential cookies, where you have given clear and specific consent that can be withdrawn at any time.

Data Sharing & Third Parties

1. Payment Processors. jilione shares transaction data with GCash (G-Xchange Inc.), Maya Philippines, BPI, BDO, and other payment service providers strictly as necessary to process deposits and withdrawals. These processors are bound by their own privacy policies and Philippine data protection obligations.
2. Game Providers. jilione shares anonymized session and bet data with licensed game providers (e.g., JILI, Pragmatic Play, Evolution Gaming) for game certification and fairness auditing purposes. No directly identifiable data is shared with game providers beyond what is technically necessary for game delivery.
3. Regulatory Authorities. jilione will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the NPC, or other Philippine government authorities where required by law, court order, or regulatory directive.
4. Service Providers. jilione engages third-party service providers for data hosting, cybersecurity, KYC verification, analytics, and customer support platform services. All service providers are subject to data processing agreements consistent with PDPA requirements.
5. No Sale of Data. jilione does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Full stop.

Data Retention

jilione retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. Specific retention periods include:

• Active Account Data: Retained for the duration of your Account and for five (5) years following account closure, consistent with AMLA record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of transaction, as required under the Anti-Money Laundering Act.
• KYC Documents: Retained for five (5) years from the date of verification or account closure, whichever is later.
• Support Communications: Retained for two (2) years from the date of the support interaction, unless subject to an active dispute.
• Marketing Consent Records: Retained until consent is withdrawn, plus one (1) year to demonstrate compliance.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymized.

Security Measures

jilione implements technical and organizational measures appropriate to the risk level of personal data processing, including:

• SSL/TLS encryption for all data transmitted between your device and the jilione Platform;
• Encryption at rest for sensitive personal data stored in jilione databases;
• Role-based access controls limiting internal employee access to personal data on a need-to-know basis;
• Multi-factor authentication requirements for Platform administrative access;
• Regular third-party penetration testing and security audits;
• Incident response procedures consistent with NPC breach notification requirements.

In the event of a personal data breach that poses a real risk to the rights and freedoms of affected players, jilione will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay.

Cookies & Tracking Technologies

1. Essential Cookies. Required for the Platform to function — including session authentication, wallet balance display, and security tokens. These cannot be disabled without impairing Platform functionality.
2. Analytics Cookies. Used to understand how Filipino players navigate the Platform (e.g., most-visited game categories, session duration). Analytics data is aggregated and does not directly identify individual players. You may opt out via browser settings.
3. Preference Cookies. Store your display preferences and language settings. Purely functional and contain no personally identifiable data.
4. Marketing Cookies. Used only where you have consented to receive personalized promotional content. Consent is collected at registration and can be withdrawn at any time via account settings or by contacting jilione support.

You can manage cookie preferences through your browser's privacy settings. Disabling essential cookies will affect your ability to log in to and use the jilione Platform.

Your Data Subject Rights

Under Republic Act 10173 (PDPA), all jilione players in the Philippines have the following rights with respect to their personal data:

• Right to Be Informed: The right to know what personal data jilione holds about you and how it is being used — which this Privacy Policy addresses.
• Right of Access: The right to request a copy of the personal data jilione holds about you in a portable, commonly used electronic format.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by jilione.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilione's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on jilione's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jilione has violated your data privacy rights under Philippine law.

To exercise any of these rights, contact jilione's Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." jilione will respond within thirty (30) days of receiving a valid request.

Children & Minors

The jilione Platform is strictly intended for persons aged 21 years and older. jilione does not knowingly collect personal data from individuals under the age of 21. If jilione becomes aware that personal data has been collected from a person under 21, that Account will be immediately closed, all funds returned to the originating payment method, and all personal data associated with the Account deleted without undue delay.

If you believe that a minor has registered an Account on jilione, please contact us immediately at [email protected] so we can investigate and take prompt corrective action.

Changes to This Privacy Policy

jilione may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or regulatory requirements. Material changes will be communicated to registered players via SMS notification to the registered +63 mobile number or via a prominent notice on the Platform no less than seven (7) days before the change takes effect.

The current version of the Privacy Policy is always available at jilione.vip/privacy-policy. The "Last Updated" date at the top of this document indicates when the most recent changes were made. Continued use of the Platform after the effective date of any change constitutes acceptance of the updated Privacy Policy.

Contact & Data Protection Officer

For all privacy-related inquiries, data subject rights requests, or concerns about jilione's data processing practices, please contact our Data Protection Officer:

• Email: [email protected] (Subject: "Privacy / DPO Inquiry") — plain text, not a clickable link
• Live Chat: Available 24/7 within the jilione Platform. Filipino-speaking agents available for privacy inquiries.